Welcome to our New Users Guide. We have compiled some basic information to help you with your new purchase as we were all new users once and you will be surprised at how quickly you will learn!

If you have any questions you should look to our FAQ on the Technical Support page or contact 9.00am to 5.00pm Monday to Friday, 9.00am to 1.00pm Saturdays or call 1300 884 337.

WHAT YOU NEED TO CONNECT
To connect to Integrity you will need the following items:

• A computer
• A modem
• A phone line
• An Operating system such as Windows XP or Windows 2000 that will provide you with a Web Browser and an email client.

YOUR USERNAME AND PASSWORD
When your account was created you nominated a username and password. If you do not know these details please contact our support team.

WHAT IS NOT INCLUDED

• The cost of the telephone call required to connect to the Internet
• Technical Support on any aspect of your computer other than making a connection to Internet.

HOW DOES IT WORK?
In a nutshell, your computer tells your modem to dial and connect to us via the telephone line. Your modem sends the signal via the telephone line to the local exchange and from there it is directed to our access equipment, onto our network and the Internet.

MEMBERS AREA
The Members area of our website is where our customers can feel at home. It is an area only accessible to Members of Integrity and contains a whole range of services and information. Services available in this area include:

• Current account balances
• Usage logs
• Send SMS messages
• Send fax messages

YOUR BILLING DATE
You will have noticed when you opened your account you made a payment in advance. The way in which Internet Service Providers invoice their customers is similar to the way mobile telephones are billed, you must pay an access fee in advance and your calls or in our case your excess hours or data are paid in arrears on the next billing date.

The reason for this is simple, you pay for the ability to use our service in advance however we will not know how much time or data you will use.  We bill our customers in regular intervals so that you have the same billing date every billing period to make things easier. Your billing period is determined by your account terms.

HOW DO YOU PAY?

Under no circumstances do we accept cash on our premises.

Credit card
Payment may be made direct to us via the website by credit card. You may also activate a direct debit feature for credit cards only on the website to make your monthly payment automatic. If your computer is not accessible when your payment is due you may call 02 4337 8888 and make a credit card payment by telephone.

Cheque or Money order
If you do not have a credit card and need to make your payment manually you may send a cheque or money order made payable to Integrity Network Solutions, PO Box 1559 GOSFORD NSW 2250.

Internet Cash Transfers
This is not Bpay. We accept cash transfers via the internet only. This means you may transfer your payment directly from your bank account to ours via the Internet Banking faciltiy operated by your bank. If you choose this method of payment a copy of the trasaction or receipt must be saved and emailed to or faxed to 02 4337 8899 for verification of the payment. The banking details you will require are BSB 112879 Account No. 044224161 Account name Integrity Network Solutions.

UNLESS WE RECEIVE THIS TRANSACTION RECEIPT WE WILL NOT BE ABLE TO PROCESS YOUR PAYMENT.


ACCOUNT SUSPENSION?
As your Internet account must be paid in advance your payment is due and payable on your billing date. If you are unable to pay by credit card on your billing date we do allow you a couple of days postage for cheque payments. However your account will suspend until payment is made. Your email will still collect in your mailbox and you will be able to make a connection to the Internet however you will not be able to visit any other websites apart from the Integrity Network Solutions website to view your account details.

CHANGING YOUR PLAN OR CLOSING YOUR ACCOUNT
If you need to change or close your account you will need to access the Members Area of our website at minimum of one day prior to your billing date to make the required change to your account and you will then receive an email to confirm your change has been made. Alternatively, you may advise our office in writing if your computer is not accessible and this will be confirmed by email.