• Is ADSL available in my area?
• Why cant I connect or why do I get authentication errors while trying to connect?
• Am I charged a phone call every time I try to connect to ADSL?
• Can I have a permanent IP address with Integritynet ADSL?
• Do I need to leave my ADSL modem powered on all the time?
• My phone line has been disconnected, Why wont my ADSL work?
• My phone line is noisy while I make a voice call, will this affect my ADSL service?
• I have a Back-To-Base alarm installed, Will I need a line filter for this?
• What IP address do I use to log into my Router?

Is ADSL available in my area?

ADSL technology has limitations based on your location from your local telephone exchange and your local telephone network. If you want ADSL and have been told it is unavailable we may be able to supply another service or research into the reasons why you are not able to receive a connection. Our sales department can be contacted on 02 4337 8888.

Why cant I connect or why do I get authentication errors while trying to connect?

These errors are related to your user name and password. Remember to add @integritynet.com.au after your username.

Am I charged a phone call every time I try to connect to ADSL?

ADSL is a direct digital line to your exchange and you are not charged a phone call to connect to our ADSL network.

Can I have a permanent IP address with Integritynet ADSL?

The availability of a fixed IP number is dependent on the plan you choose.

Do I need to leave my ADSL modem powered on all the time?

It is recommended that you do leave your modem connected and powered on. If you are going away for an extended period of time it is possible to turn the unit off. Also check with the manufacturer of your device to confirm this.

My phone line has been disconnected, Why wont my ADSL work?

You need an active phone line to be able to connect to any ADSL network.

My phone line is noisy while I make a voice call, will this affect my ADSL service?

Noise on your phone line indicates there is a problem with the service. This will create dropouts and slow your Internet connection. Contact your phone provider to rectify this issue.

I have a Back-To-Base alarm installed, Will I need a line filter for this?

You will need a inline filter for any device sharing your phone line with ADSL. Remember, if you have more than 3 devices on the line you may need to contact your phone provider for a central filter.

What IP address do I use to log into my Router?

All makes and models are different, Please refer to your Router / modems manufacturers guide for setup procedures.